Monday, August 31, 2009

UPDATE for Inventor SP1: Hotfix for R2010Sp1 is now available and new SP1

As announced in earlier posts, the Inventor team has published hotfix TS1109427 to fix two problems that were discovered after Sp1 was published to the web.The first problem was around borrowed licenses and the second problem related to erroneous update messages in the LiveUpdate portion of the product.
Since Wednesday August 26 , we also replaced Sp1 on the web with a version of Sp1 that no longer has these two problems.
Users that downloaded Sp1 prior to Wednesday August 26 are strongely advised to install this hotfix. Users that downloaded Sp1 after that date should be fine and don't need to install the hotfix. If you don't recall the exact date of your Sp1 download, you may still apply the hotfix as it will have no effect on the corrected version of the service pack. There is also a second way to find out if you need to apply the hotfix or not.Go to Control Panel\Programs and Features (Vista) or Control Panel\Add or Remove Programs (Windows XP) and make sure the "Show updates" checkbox is checked. If there is a "Remove" button present for Sp1, your machine will benefit from applying the hotfix.
Our apologies for this confusion.

Friday, August 28, 2009

Render Us Speechless and WIN

Marketing gal here...

Yes, I know you're looking for your daily dose of technical support knowledge but I've got to get the word out. Avatech is launching its Render Us Speechless Contest. Enter your best visualization done in Autodesk products and WIN. We've got 4 categories to enter and over $5,000 in prizes to give away.

Be the first to blow us away by entering online.

If that hyperlink doesn't work for you, type http://www.avatech.com/Renderingcontest/ into your browser.

The top contenders will be shown at Autodesk University where we will allow attendees to vote for their favorite. Enter today (or tomorrow or sometime before the deadline) and show us what you've got!

Thursday, August 27, 2009

Important Alert !!! on Inventor 2010 Service Pack 1

There are major problems with SP1 as posted here on the Autodesk website. Please don't download it from this link. We will update you as soon as we have the new service pack available for download.

Click Here.

Thursday, August 20, 2009

Autodesk Service Pack posted in the last 60 days as of 8-17-09.

The following have all be listed within the last 60 days as of 8/17/09. Be sure to read all the readme or FAQ files before you execute any update or service pack. We highly recommend you have a backup of your files before you begin as a precaution.

If you run into an error you cannot easily fix, remember we're just a phone call away - 800-808-7945.

AutoCAD 2010 Update 1
Published date: 2009-Aug-19
http://usa.autodesk.com/getdoc/id=DL13760520

Applies to:
AutoCAD® 2010


AutoCAD LT 2010 Update 1
Published date: 2009-Aug-19
http://usa.autodesk.com/getdoc/id=DL13760573

Applies to:
AutoCAD LT® 2010


AutoCAD Architecture 2009 Product Update 3
Published date: 2009-Jun-18
http://usa.autodesk.com/getdoc/id=DL13343557

Applies to:
AutoCAD® Architecture 2009


AutoCAD Civil 3D 2010 Update 1
Published date: 2009-Aug-03
http://usa.autodesk.com/getdoc/id=DL13620865

Applies to:
AutoCAD® Civil 2010


AutoCAD Map 3D 2009 Update 3
Published date: 2009-Jul-10
http://usa.autodesk.com/getdoc/id=DL13470561

Applies to:
AutoCAD® Map 3D 2009


AutoCAD Mechanical 2009 Service Pack 3
Published date: 2009-Jul-15
http://usa.autodesk.com/getdoc/id=DL13356110

Applies to:
Autodesk® Inventor™ Professional 2009
Autodesk® Inventor™ Routed Systems Suite 2009
Autodesk® Inventor™ Simulation Suite 2009
Autodesk® Inventor™ Suite 2009
AutoCAD® Mechanical 2009


AutoCAD MEP 2009 Product Update 3
Published date: 2009-Jun-25
http://usa.autodesk.com/getdoc/id=DL13368075

Applies to:
AutoCAD® MEP 2009
AutoCAD Revit MEP Suite 2009


AutoCAD Raster Design 2009 Service Pack 1
Published date: 2008-Jul-23
http://usa.autodesk.com/getdoc/id=DL11586692

Applies to:
AutoCAD Raster Design 2009


Autodesk 3ds Max 2010 Service Pack 1
Published date: 2009-Aug-05
http://usa.autodesk.com/getdoc/id=DL13642460

Applies to:
Autodesk® 3ds Max® 2010


Autodesk 3ds Max 2009 Service Pack 1
Published date: 2008-Jul-29
http://usa.autodesk.com/getdoc/id=DL11384420

Applies to:
Autodesk® 3ds Max® 2009


Autodesk® Design Review 2009 – Service Pack 1
Published date: 2008-Jul-11
http://usa.autodesk.com/getdoc/id=DL11484616

Applies to:
Autodesk® Design Review 2009


Autodesk Mechanical Desktop 2009 Service Pack 3
Published date: 2009-Jul-15
http://usa.autodesk.com/getdoc/id=DL13356151

Applies to:
Autodesk® Inventor™ Professional 2009
Autodesk® Inventor™ Routed Systems Suite 2009
Autodesk® Inventor™ Simulation Suite 2009
Autodesk® Inventor™ Suite 2009
Autodesk Mechanical Desktop 2009 (AIP - Routed Systems)
Autodesk Mechanical Desktop 2009 (AIP - Simulation)
Autodesk Mechanical Desktop 2009 (AIP)
Autodesk Mechanical Desktop 2009 (AIS)


AutoCAD Mechanical 2009 Service Pack 3
Published date: 2009-Jul-15
http://usa.autodesk.com/getdoc/id=DL13356110

Applies to:
Autodesk® Inventor™ Professional 2009
Autodesk® Inventor™ Routed Systems Suite 2009
Autodesk® Inventor™ Simulation Suite 2009
Autodesk® Inventor™ Suite 2009
AutoCAD® Mechanical 2009


MapGuide Enterprise 2010 Update 1 for Windows
Published date: 2009-Aug-17
http://usa.autodesk.com/getdoc/id=DL13754026

Applies to:
Autodesk MapGuide® Enterprise 2010


MapGuide Studio 2010 Update 1 for Windows
Published date: 2009-Aug-17
http://usa.autodesk.com/getdoc/id=DL13754483

Applies to:
Autodesk MapGuide® Studio 2010

Friday, August 14, 2009

Autodesk programs fail to launch, but they were working yesterday.

There are multiple reports about a variety of Autodesk programs not launching that were able to launch the day before. If you are using Spy Sweeper/Webroot then the "adskscsrv.exe" may have been quarantined. Check your quarantine and look for an entry for "Trojan-backdoor-graypigeon" and see if it's related to the above file from the Autodesk folder structure "C:\Program Files\Common Files\Autodesk Shared\Service". It also quarantines two registry entries under the same subheading.

  • HKLM\system\currentcontrolset\enum\root\legacy_autodesk_licensing_service\
  • HKLM\system\currentcontrolset\services\autodesk licensing service\

Webroot (SpySweeper) has been contacted and has acknowledged that this is a false positive. They have a new definition that will be released soon, update your anti-virus definition. Webroot Support suggests the following steps.

  1. Double click on the Webroot icon to open the software
  2. Select the Home Tab.
  3. Click on Manage Quarantine.
  4. In the Manage Quarantine window select Trojan-Backdoor-Graypigeon
  5. Click on Restore Selected Item.
  6. You can then check for updates.

It should start fine now.

If you need any assistance on this or any other issue, then call the Avatech National Support Center at 800-808-7645. Remember our contract holders come first and first time callers after that. If you’d like to purchase a support contract we can help with that too.

Wednesday, August 12, 2009

Can you control your AutoCAD cascading?

There have been some changes to the Cascading of Autodesk programs. AutoCAD will now cascade. The biggest change is that non-suite program installs can now cascade to get a suite network license.

AutoCAD 2010 Cascading Sequence:
  • AutoCAD 2010
  • AutoCAD Mechanical 2010
  • AutoCAD Visualization Suite 2010
  • AutoCAD Revit Architecture Visualization Suite 2010
  • Autodesk Building Fabrication Suite 2010
  • AutoCAD Revit Architecture Suite 2010
  • AutoCAD Revit Structure Suite 2010
  • Autodesk Education Master Suite 2010
  • Autodesk Education Suite for Architecture and Engineering 2010
  • Autodesk Education Suite for Civil and Structural Engineering 2010
  • Autodesk Education Suite for Industrial Design 2010
  • Autodesk Design Academy 2010
If you run out of suite licenses too quickly, then you will want to create an options file to control license availability for certain users. Using Groups and Include is a great way to help restrict users.

To see a complete list of the Autodesk Cascading sequences, click here to see the Autodesk Technical Solution. Alternatively you can copy and paste this: http://usa.autodesk.com/getdoc/id=TS1106828

If you need any assistance on this or any other issue, then call the Avatech National Support Center at 800-808-7645. Remember our contract holders come first and first time callers after that. If you’d like to purchase a support contract we can help with that too!

Monday, August 10, 2009

The Autodesk Business Center will be closed briefly on Tuesday Aug. 11

The Autodesk Business Center will be temporarily closed from 12:30 pm to 3:00 pm Eastern time on Tuesday Aug. 11 2009.