Friday, September 25, 2009

AutoCAD Civil 3D 2010 Update 2 Now Available

Update 2 for AutoCAD Civil 3D 2010 is now available at the links below. This resolves several issues, please see the readme file. There is also a hotfix for performance issues in Vault 2010.

Civil 3D 2010 SP2
Civil 2010 SP2
For those who utilize Vault for document and data management, a performance hotfix was also released:

Create a backup of all custom CUIx (menu customization) files before installing the update. These files are located in:
Microsoft® Windows® XP: Documents and Settings\\Application Data\Autodesk\C3D 2010\enu\Support folder
Microsoft Windows Vista: \AppData\Roaming\Autodesk\C3D 2010\enu\Support folder

Before applying this update, make sure that any customizations made to the user profile (such as, customizations made to the support file search paths, print file customizations, printer support file paths, redirections, custom template settings, and so on) are exported to a secure location, then imported and reapplied after the update has been successfully installed.

Wednesday, September 23, 2009

A Rare Error "[0.0.0]"

You launch the Autodesk program and right away receive a network licensing error "[0.0.0]"

This can happen when the date and/or time of the workstation computer greatly differs from the license manager computer. Check the dates/times and ensure they are very close and test it again. This error doesn't happen very often, however, if you get it again on the same machine you may want to change your CMOS battery or your mechanism that updates the system date and time on the computer.

If you need any assistance on this or any other issue, then please call the Avatech National Support Center at 800-808-7645.

Thursday, September 10, 2009

Failed to Launch (AutoCAD 2010).

I've received two calls now on this particular issue. You install AutoCAD 2010 (or 2010 vertical) and try to run the program. Right away you receive the message...

You click to Send report and it comes up with this message.

The most likely cause is a problem with the .NET Framework 3.51 sp 1 install. Peforming the following steps resolved this issue for one of the two calls I've had and I'm awaiting feedback on the second one.

To fix this issue:

  1. Uninstall .NET 3.5 SP1.

  2. Uninstall AutoCAD

  3. Reboot

  4. Install AutoCAD

  5. Reboot and test.

If you need any assistance on this or any other issue, then please call the Avatech National Support Center at 800-808-7645. Remember our contract holders come first and first time callers after that.

Get Online Access to Support Tickets

We're pleased to announce the launch of the Avatech Client Portal today. Technical support clients will be able to quickly and easily submit support questions and technical problems, as well as view and search all of your past issues and resolutions.

If you are an Avatech Autodesk Subscription client you'll also receive free software, such as Avatech Utilites for Revit or Avatech AutoOffset.

See details on the portal on our website. Got questions? Ask, we're here to help.

- the Marketing gal