Tuesday, December 14, 2010

Cool way to Copy just what you want...

Did you ever want to copy just a dialog box and paste it into MS Word, then when you paste it is sooo small that you can hardly read it?

Try the following steps:
1) Select the dialog box or window you want to copy.
2) Hold down the Alt key and hit the Print Screen button.
3) Paste (or Control +V)into your Word document.

Notice how only the dialog is pasted in.

Alt+Print Screen just captures an image of the selected application or dialog box. You can use the same thing to capture only the Word document or the Browser window.

Of course you can also cheat and use the "Snipping Tool" that comes with Windows 7 or anther utility.

Monday, December 6, 2010

Revit install is grayed out on a new installation.

You try to do a new install Revit and the option to install Revit is grayed out.

We wanted to give a heads up on this issue because we have been getting a lot of calls on this lately.

Specifics of the issue:
Customers are not able to install any of the Revit products, because the option to select it is grayed out. This is the first time installing and there is not sign of the software for 2011 on the machine.

There are 3 common things that can cause the product pick box to be grayed out at the product install screen.

1) Internet Explorer 7 or higher is not installed

Fix: Install IE 7 or higher.

2) DWF Viewer is installed.

Fix: Uninstall DWF Viewer and try reinstalling Revit.

3) The product is already installed, or was uninstalled incorrectly.

Fix: Verify the product you want to install is not already installed. If it was and had been uninstalled, make sure you went though the Clean Uninstall process (http://usa.autodesk.com/getdoc/id=TS14633513).

This can be very frustrating. If 1 & 2 have checked out okay, and you need assistance ensuring the program is not in an invalid install/uninstall stated please give us a call. 888-389-3042. Please have your contract number handy so we can expedite the case creation.

Wednesday, November 24, 2010

Inserting a SID or ECW file in Civil 3D/Map 3D when it is not an option

There are one of 2 things happening:
1.) Ensure you are using the correct command. It's a Map 3D command so a normal image insert does not have this option. The Map 3D command is MAPIINSERT

2.) Do you have the raster Design Object Enabler installed? This is required to give us this support. You must download and install this free add-on from the Autodesk website.
Civil 3D - http://usa.autodesk.com/adsk/servlet/ps/dl/index?siteID=123112&id=2334440&linkID=9240698

Map 3D - http://usa.autodesk.com/adsk/servlet/ps/dl/index?siteID=123112&id=2334440&linkID=9240858

After downloading close all versions of AutoCADDouble click on the file you downloaded and follow the prompts. As with any Autodesk install you must have Virus
Scan disabled and must have administrative rights. During the install only.

Happy Thanksgiving! Holidays are upon us

I want to wish everyone a happy and relaxing Thanksgiving. We have been very busy in the support world and are looking forward to a nice break. We will be back on Monday bright eyed and ready to help!

Todd Stuart
Solution Center Manager

Friday, November 5, 2010

Tips and Tricks for Revit

So, marketing gal here again. A little shameless self-promotion...

I wanted a way to show how amazing our new combined organization is, the depth and breadth of technical knowledge is just blowing me away. And you don't have to take my word for it, read the blog post from expert Joe Eichenseer.

As a way of showcasing our newly expanded technical expertise as well as giving you a gift this holiday season, we've put together a series of minicasts (that's a fancy marketing term for 30-minute webcast) on the various "flavors" of Revit.

Our experts will be showing best practices and their favorite tips for:

Revit Architecture (November 17)

Revit MEP (December 7)

Revit Structure (January 11)

Sign up for this great series and see what all the buzz is about.

Now back to your regularly scheduled, informative blog.

Friday, October 29, 2010

It's not my Graphics card driver, I have the latest one installed...


When it comes to graphics issues, the latest one may or may not be the best one to have installed. I've had to downgrade some systems to fix issues.

Here's what I recommend:
Check the Autodesk graphics cards database to see if you are on a supported/recommended graphics card *and* driver. You may have a certified card but if you don't have the right driver installed you will most likely have issues.

You can find the information on one of the four (4) main Autodesk support web pages. Some overlap. Some conflict with others. For example, if you have Inventor and Mechanical (most people do), your card and driver may be supported/recommended for one but not the other. In these situations I recommend you use the supported/recommended driver for the program that is more important to you.

Here are the Autodesk databases and some are easier than others to use:

AutoCAD (AutoCAD based programs: Civil 3D, Architecture, Mechanical, LT)

Inventor:

Revit:

3DS Max:


If you find the driver and version you want to use, then go to the list for AutoCAD and see if it's available for download. Just click the little blue download arrow. SWEET isn't it! Much better than trying to find it on the web somewhere!

Other notes:
Green check with a + is good.
Be sure you check for the version for your Operating System, don't get the version for Windows 7 if you're on Windows XP.

If your card is *not* listed, don't panic its okay. It just means it has not been tested by Autodesk and we don't know if it works or not. It probably will, but we may need to tweak something to get it to work better or error free. There have been very few times I've had to tell people, try a different card and driver that is on the Supported/Recommended list.

What if you're using a different Autodesk program?
  1. Go to www.autodesk.com/support
  2. Select the Knowledge Base link under your products name.
  3. Then click the "Certified Hardware" link under the Documentation section.
Note: not all Autodesk programs seem to have a Certified Hardware list.

I hope this helps, if not, give us a call in the Solutions Center. 888-389-3042. Remember, contract holders are answered first, then the 1 time free support incident callers.

Tuesday, October 5, 2010

AutoCAD Structural Detailing 2011 Update 1 has been released

Autodesk has released Update 1 for AutoCAD Structural Detailing 2011


Published date: 2010-Sep-14
ID: DL15695896
Applies to:
AutoCAD® Structural Detailing 2011

http://images.autodesk.com/adsk/files/asd2011sp1_32bit.exe
http://images.autodesk.com/adsk/files/asd2011sp1_64bit.exe
http://images.autodesk.com/adsk/files/english.html
AutoCAD Structural Detailing 2011 Update 1

This update will apply to all AutoCAD Structural Detailing 2011 software languages.
Refer to the Readme for detailed information about this update and installation instructions.

AutoCAD MEP 2011 Update 1 has been released

Autodesk has released Update 1 for AutoCAD MEP 2011

Published date: 2010-Sep-28
ID: DL15757045
Applies to:
AutoCAD® MEP 2011

http://images.autodesk.com/adsk/files/AutoCAD_MEP_2011_Update_1.exe
http://images.autodesk.com/adsk/files/AutoCAD_MEP_2011_Update_1_x64.exe
http://images.autodesk.com/adsk/files/AutoCAD_MEP_2011_Update_1.html

This update will apply to all AutoCAD MEP 2011 software languages.
Refer to the Readme for detailed information about this update and installation instructions.

AutoCAD Electrical 2011 Update 1 has been

Autodesk has released Update 1 for AutoCAD Electrical 2011

Published date: 2010-Sep-20
ID: DL15695800
Applies to:
AutoCAD® Electrical 2011

http://images.autodesk.com/adsk/files/ace2011_swl_update1.exe
http://images.autodesk.com/adsk/files/ace2011_swl_update1_x64.exe
http://images.autodesk.com/adsk/files/ace2011_update1_readme_eng.html

This update will apply to all AutoCAD Electrical 2011 software languages.
Refer to the Readme for detailed information about this update and installation instructions.

Autodesk 3ds Max 2011 Update 1 has been released

Autodesk has released Update 1 for Autodesk 3ds Max 2011

Published date: 2010-Sep-30
ID: DL15770346
Applies to:
Autodesk® 3ds Max® 2011

http://images.autodesk.com/adsk/files/3dsMax2011_sp1_32-bit_ENU.msp
http://images.autodesk.com/adsk/files/3dsMax2011_sp1_64-bit_ENU.msp
http://images.autodesk.com/adsk/files/3dsmax_2011_sp1_readme.pdf

This update will apply to all Autodesk 3ds Max 2011 software languages.
Refer to the Readme for detailed information about this update and installation instructions.

Autodesk Maya 2011 Update 1 has been released

Autodesk has released Update 1 for Autodesk Maya 2011

Published date: 2010-Sep-30
ID: DL15770983
Applies to:
Autodesk® Maya® 2011

Maya 2011 service Pack Downloads
http://images.autodesk.com/adsk/files/autodesk_maya_2011_sp1_win_32bit.exe
http://images.autodesk.com/adsk/files/autodesk_maya_2011_sp1_win_64bit.exe
http://images.autodesk.com/adsk/files/autodesk_maya_2011_sp1_linux_64bit.tgzAutoCAD

Maya 2011 Update 1
http://images.autodesk.com/adsk/files/autodesk_maya_2011_sp1_mac_osx.dmg

Mental Ray Satellite Downloads
http://images.autodesk.com/adsk/files/autodesk_maya_mrsat381_sp1_win_32bit.exe
http://images.autodesk.com/adsk/files/autodesk_maya_mrsat381_sp1_win_64bit.exe
http://images.autodesk.com/adsk/files/autodesk_maya_mrsat381_sp1_linux_64bit.tgz
http://images.autodesk.com/adsk/files/autodesk_maya_mrsat381_sp1_mac_osx.dmg

Mental Ray Standalone Downloads
http://images.autodesk.com/adsk/files/autodesk_maya_mrsa381_sp1_win_32bit.exe
http://images.autodesk.com/adsk/files/autodesk_maya_mrsa381_sp1_win_64bit.exe
http://images.autodesk.com/adsk/files/autodesk_maya_mrsa381_sp1_linux_64bit.tgz
http://images.autodesk.com/adsk/files/autodesk_maya_mrsa381_sp1_mac_osx.dmg

Readme
http://images.autodesk.com/adsk/files/maya_2011_servicepack_releasenotes_en.pdf

This update will apply to all Autodesk Maya 2011 software languages.
Refer to the Readme for detailed information about this update and installation instructions.

Autodesk Navisworks 2011 Update 1 has been

Autodesk has released Update 1 for Autodesk Navisworks 2011

Published date: 2010-Sep-14
ID: DL15689177
Applies to:
Autodesk® Navisworks® Freedom 2011
Autodesk® Navisworks® Manage 2011
Autodesk® Navisworks® Simulate 2011

http://images.autodesk.com/adsk/files/ autodesk_navisworks_2011_sp1_win32.exe
http://images.autodesk.com/adsk/files/ autodesk_navisworks_2011_sp1_win64.exe
http://images.autodesk.com/adsk/files/autodesk_navisworks_2011_sp1_readme.zip

This update will apply to all Autodesk Navisworks 2011 software languages.
Refer to the Readme for detailed information about this update and installation instructions.

AutoCAD Mechanical Update 1 has been released

Autodesk has released Update 1 for AutoCAD Mechanical 2011

Published date: 2010-Sep-17
ID: DL15695816
Applies to:
AutoCAD® Inventor® Professional Suite 2011
AutoCAD® Inventor® Routed Systems Suite 2011
AutoCAD® Inventor® Simulation Suite 2011
AutoCAD® Inventor® Suite 2011
AutoCAD® Inventor® Tooling Suite 2011
AutoCAD® Mechanical 2011

http://images.autodesk.com/adsk/files/acm2011update1.exe
http://images.autodesk.com/adsk/files/acm2011update1x64.exe
http://images.autodesk.com/adsk/files/autocad_mechanical_2011_update1_readme_eng.html

This update will apply to all AutoCAD Mechanical 2011 software languages.
Refer to the Readme for detailed information about this update and installation instructions.

AutoCAD Architecture 2011 Update 1 has been released

Autodesk has released Update 1 for AutoCAD Architecture 2011

Published date: 2010-Sep-28
ID: DL15756945
Applies to:
AutoCAD® Architecture 2011

http://images.autodesk.com/adsk/files/AutoCAD_Architecture_2011_Update_1.exe
http://images.autodesk.com/adsk/files/AutoCAD_Architecture_2011_Update_1_x64.exe
http://images.autodesk.com/adsk/files/Autocad_Architecture_2011_Update1.html

This update will apply to all AutoCAD Architecture 2011 software languages.
Refer to the Readme for detailed information about this update and installation instructions.

AutoCAD Map 3D Update 1 has been released

Autodesk has released Update 1 for AutoCAD Map 3D 2011

Published date: 2010-Sep-29
ID: DL15741597
Applies to:
AutoCAD® Map 3D 2011

http://images.autodesk.com/adsk/files/AutoCADMap3D2011lockedx86SP1.exe
http://images.autodesk.com/adsk/files/AutoCADMap3D2011lockedx64SP1.exe
http://images.autodesk.com/adsk/files/autocad_map3d_2011_update_1.html

This update will apply to all AutoCAD Map 3D 2011 software languages.
Refer to the Readme for detailed information about this update and installation instructions.

AutoCAD LT Update 1.1 has been released

Autodesk has released Update 1.1 for AutoCAD LT 2011


Published date: 2010-Sep-16
ID: DL15569738
Applies to:
AutoCAD LT® 2011

http://images.autodesk.com/adsk/files/ AutoCADLT2011Update1.1.exe
http://images.autodesk.com/adsk/files/ AutoCADLT2011Update1.1x64.exe
http://images.autodesk.com/adsk/files/autocad_2011_and_autocad_lt_2011_update_1.1_en.html

This update will apply to all AutoCAD LT 2011 software languages.
Refer to the Readme for detailed information about this update and installation instructions.

AutoCAD Update 1.1 has been released

Autodesk has released Update 1.1 for AutoCAD 2011.

Published date: 2010-Sep-16
ID: DL15569492
Applies to:
AutoCAD® 2011

http://images.autodesk.com/adsk/files/ AutoCAD2011Update1.1.exe
http://images.autodesk.com/adsk/files/ AutoCAD2011Update1.1x64.exe
http://images.autodesk.com/adsk/files/autocad_2011_and_autocad_lt_2011_update_1.1_en.html
This update will apply to all AutoCAD 2011 software languages.
Refer to the Readme for detailed information about this update and installation instructions.

Cannot see True Type Fonts in Windows 7 64 bit with AutoCAD 2011

A common issue we enoucnter is when a caller cannot see their True Type Fonts in AutoCAD 2011 on a 64 bit Windows 7 Operating System. Unless you zoom so far away you cannot read the text.


This issue is caused by using the Migrate Settings options in AutoCAD 2011. Uninstall all existing Autodesk Products. Then perform a clean reinstall of AutoCAD 2011. Then setup your AutoCAD Profile manually.

Thursday, September 30, 2010

Inventor Publisher and Bonus Pack

Autodesk released a few new products yesterday.



They have a new Inventor Publisher mobile app for iPhones and iPads. The app allows the user to view, rotate, animate and see properties of an Inventor Publisher file. The program can be downloaded for free from iTunes.

Autodesk also released their Subscription Advantage Pack for most of the manufacturing product lines. You can get your Advantage Pack from the Subscription site - only people who have an active Subscription contract have access to these new features. Please note that the packs can unload the Vault add-in, so the Vault may need to be re-installed or the add-in may need to be turned back on in Inventor.

Information on the Subscription Advantage Packs and Publisher mobile apps can be found on Garin Gardner's blog.

Older DWGs take a long time to open in Civil 3D

You are using Civil 3D and when you open older DWGs with imagrey it takes a very long time to open.


We have found, in many instances, that uninstalling the Vault client on these machines will make this performance issue go away.

Blinking screen when panning after Civil 3D Update 1

This issue can happen after installing the update. Disabling the Hardware Acceleration in AutoCAD will resolve this issue.

1. Right click on your command line
2. Select Options (or launch Options from another method)
3. Go to the System Tab
4. Select performance
5. Select Manual Tune
6. Disable Hardware Acceleration (Uncheck the box)
7. Select OK
8. Select Ok
9. Select Ok

You may also turn this back on, after turning this off and back on it resets the hardware acceleration and should still be fine. You may find that the background around the Nav Cube may turn white as well the fix is the same.

10. Exit and restart AutoCAD then turn the Hardware Acceleration back on and the issue should be resolved.

Monday, September 27, 2010

AutoCAD Civil 3D 2011 Update 1 has been released

Published date: 2010-Sep-27
ID: DL15755400

Applies to:
AutoCAD® Civil 3D® 2011


Update for the 64 bit
http://images.autodesk.com/adsk/files/c3d2011_x64_sp1.exe




Update for the 32 bit
http://images.autodesk.com/adsk/files/c3d2011_win32_sp1.exe


A few of the issues that have been fixed are:

• .NET applications built for AutoCAD 2010 may not run on AutoCAD 2011.
• Drawings containing 100 or more annotation scales cannot be reset.
• DGNIMPORT command may not work with the option to ignore external references.

This update will apply to all AutoCAD Civil 3D software languages.
Refer to the Readme for detailed information about this update and installation instructions.

Friday, September 10, 2010

WOW what a month.... Who is RAND-IMAGINiT/Avatech combined Solution Center???

If you have not heard... Had the month off? Read the announcement and then come back to this post....


Okay, so now that you are aware we have MERGED, I'm sure you're wondering what this means to you. Togehter, we have the BEST support/solution center with more dedicated reps! We combined IMAGINiT and Avatech and have a new phone system to help us serve you better and faster. *merging pains are being worked out*



We are very excited to take the best of both companies and put them to work for you! As always we are open to any feedback and suggestions from you to make this YOUR 1 stop support center. Again I hope you have some patience while we get all the snags worked out and make this service better than ever!



Todd Stuart

NSC Manager

Wednesday, September 8, 2010

AutoCAD 2011 update 1.1 is now available.

It was posted a while back, however it was removed quickly as there were some issues with Update 1. These have been ironed out and now AutoCAD 2011 Update 1.1 is available. Hey, it fixed a problem on my machine already!

So, without further delay...

AutoCAD 2011 Update 1.1
ID: DL15569492

Applies to:
AutoCAD® 2011

Note: This is a re-release of Update 1 for AutoCAD 2011. After Update 1 was originally released, we discovered an issue when conducting certain operations that may cause AutoCAD to shut down. Update 1 was subsequently removed to correct the issue and a hotfix was released for those customers who had already applied Update 1. This release of Update 1.1 includes that fix.

You can apply Update 1.1 to AutoCAD 2011 running on all supported operating systems and languages. Be sure to install the correct update for your operating system.

There are very important instructions for installing this one.

Who should install this Update?
  • If you have not installed Update 1 to AutoCAD 2011, you should install Update 1.1.

  • If you previously installed Update 1 to AutoCAD 2011 and you installed the AutoCAD and AutoCAD LT Layer Manager Hotfix, you do not need to install Update 1.1.

  • If you previously installed Update 1 to AutoCAD 2011 and you have not installed the AutoCAD and AutoCAD LT Layer Manager Hotfix, you only need to install the hotfix. Alternatively, you can choose to uninstall Update 1 and then install Update 1.1 (refer to the "Uninstall This Update" section of the readme for instructions on uninstalling Update 1).
To access the Readme in English please see:

You can access the downloads by going to:

If you need assistance you can contact us at 800-808-7645, please have your contract number handy for Maria!

Thursday, September 2, 2010

ALERT for Inventor Users

Whoaaa! The Service Pack 1 is available for Inventor 2011 products and install is much different than what we've seen in the past. I'd recommend reading it twice if you also use Vault.

Reading the Readme will save you a lot of time, headaches and money. Below is part of the Readme that is extremely important to understand.


Partial Inventor 2011 SP 1 Readme:
MUST READ - Notes About Installation
  • Install only the bit-type version of Autodesk Inventor 2011 Service Pack 1 that corresponds to the bit-type version of your installation of Autodesk Inventor 2011.

  • If the Service Pack 1 Beta was installed previously, uninstall it before you install Service Pack 1. Otherwise, Service Pack 1 does not install correctly.

  • In some cases, it is necessary to reload the Vault add-in after installing this Service Pack.

  • With the release of Autodesk Vault 2011 Update 2, Vault and Remote Content users should update the server they access from their Autodesk Inventor 2011 Service Pack 1 installations.

  • During uninstallation of Autodesk Inventor 2011 Service Pack 1, you are prompted to supply the original media from which Autodesk Inventor 2011 was originally installed.

NOTE: For Inventor Tooling 2011 and Inventor Professional 2011 users, uninstallation of this Service Pack 1 causes the Moldflow Add-in for Inventor Tooling to stop working. To return your Inventor Tooling 2011 or Inventor Professional 2011 installation to full operability after uninstallation, install the Moldflow Add-in for Inventor Tooling license hotfix and then reboot your machine.

Installation Requirements
  • Verify you have administrator privileges on your local machine to install Autodesk Inventor 2011 Service Pack 1.

  • On Windows Vista and Windows 7 installations, disable the User Account Control feature.

  • The 32-bit version of Autodesk Inventor 2011 Service Pack 1 is approximately 57 MB in size. A minimum of 1300 MB of free disk space is required on the drive where your temporary files are directed.

  • The 64-bit version of Autodesk Inventor 2011 Service Pack 1 is approximately 91 MB in size. A minimum of 2000 MB of free disk space is required on the drive where your temporary files are directed.

Installation Instructions

To install Autodesk Inventor 2011 Service Pack 1:
  1. Install Autodesk Inventor 2011 from one of the AutoCAD Inventor 2011 Suites, or from the Autodesk Inventor 2011 media set.

  2. Update your operating system before installing Autodesk Inventor 2011 Service Pack 1, especially KB952696 for Vista. Reboot your system after the updates are installed.

  3. If you are running Windows Vista 64-bit or Windows 7 64-bit, please verify that you have the Microsoft fix for user mode callback exceptions KB976038. This fix ensures that Autodesk receives the correct data from Inventor 2011 error reports. For more information, and access to this and related Microsoft downloads, refer to Autodesk Technical Solution 15492718.

  4. Download the appropriate version of Autodesk Inventor 2011 Service Pack 1 (32-bit or 64-bit version) depending upon the bit type of your operating system.

  5. Double-click the .msp file to update Autodesk Inventor 2011 with Service Pack 1. A progress bar displays while the installer updates the files on your system. When done, click Finish.

  6. If required, reboot the system after this service pack installation is finished.

  7. If you install Inventor 2011 on Windows Vista or Windows 7, when you launch it for the first time after installing Autodesk Inventor 2011 Service Pack 1, right-click on the Inventor shortcut, and use "Run as administrator" if User Account Control (UAC) is enabled, or your current user is not an Administrator group.

To verify the installation was successful, start Autodesk Inventor. On the InfoCenter Help pulldown menu, select About Inventor. If the About box display reads: Build: 282, Release: 2011 SP1, the installation was successful.

To view the full Readme see:

Note: It has been reported to us that the Microsoft Hotfix (listed under the installation instructions in step 2) failed to install on some machines.

Thursday, August 26, 2010

Network license finder dialog with 2010/2011 programs or license errors.


If you cannot communicate with the license manager (i.e. you receive an error or the license finder dialog when launching the program), but the license manager shows licenses are available there are a few common things that will cause this to happen.

1) In the programs folder (where the .exe is you run to open the program) there is a licpath.lic file. It could have an incorrect server name. Open it in notepad to verify it has the right server name in it.

2) Incorrect information in the registry. This one is not for the faint of heart. In the Registry editor expand out hklm->software->flexlm license manager and double click the ADSKFLEX_LICENSE_FILE key. If the value is incorrect then this can also cause this issue. It should be "@servername" where "servername"= the name of the server that is running the license manager.

Warning! Problems caused by improperly editing the Windows registry could render your computer/operating system unusable. Microsoft provides a wealth of critical information that you need to know about the registry in the Microsoft Knowledge Base.

Use the Microsoft® Registry Editor only at your own risk and only after backing up the registry as well as the system.dat and user.dat files as outlined for your operating system in the Microsoft Knowledge Base and in the related Autodesk solution, http://usa.autodesk.com/getdoc/id=TS66513. Additional information about the registry is also contained in the Help topics in the Microsoft Registry Editor.

3) Incorrect information in the Windows Environment variable for ADSKFLEX_LICENSE_FILE in the System variables. It should also be formatted like the registry. @servername

4) This is the new one with 2010 and 2011. There is a file (hidden deep down in the system) that is called CascadeInfo.cas. This file can become corrupted. To replace it, rename the file and launch the program again, it will ask the license manager for a new one and will be created on the fly. On an XP machine look under C:\Documents & Settings\All Users\Autodesk\ADLM.

Warning: Do not delete or rename or open the ProductInformation.pit file.

Those are the four main causes for this issue, however, I've seen others but they're rare.

Tuesday, August 17, 2010

Render Us Speechless (again)

Marketing gal here...

Our Render Us Speechless contest is underway as of this morning. Submit your best rendering using Autodesk software to win. We have over $4,000 in prizes to give away.

If you're not rendering inclined have some fun checking out our gallery of last year's submittals and winners.

www.avatech.com/renderingcontest

I now return you to your regularly scheduled informative blog.

Monday, August 9, 2010

Civil 3D Ribbons Explained

So, Autodesk has pretty much made their stance on the Ribbon interface clear - it's here to stay. We've had a lot of requests from people to turn off the Ribbons, to make the product look the way it did before. You can do that, but you'll be missing out on a lot of new functionality. While it takes some getting used to, those that take the time to understand and embrace the new interface will reap the benefits long-term.

One of our technical experts, Mick Reynolds, put this guide together for those who are starting out. It explains the Ribbon, and breaks down where you can find different tools.

Noted by our tech support team, you can go to Help inside of Civil 3D and there is an option on the Contents tab called "Where is my command?". If you can remember where the command was on the pulldown, it'll tell you where it is on the Ribbon. Combined, the paper and this tip should get you on your way to using Ribbons.

On a personal note, I transition to the new Windows interface - complete with Ribbons for Microsoft products - very soon. And yes, I'm a little scared. Thank goodness I've got great technical folk who'll help me out.

Thursday, August 5, 2010

It's Magic! No, it's the Block Editor.

Have you ever had to change a block and every instance of it in your drawing? The old tried and true way to do this was to explode the block, modify what you needed, purge the block and recreate it. Then the block definition changed, but the blocks in the drawing still looked the same as they did before you updated the block.

There is a better way now. Well, with 2008 and newer anyway. Enter the Block Editor.
  1. Select the block and type BEDIT (or double click the block).
  2. Click OK on the dialog that comes up after you verify your block is selected.
  3. Modify your block, say you want all the objects to be on a different layer. Select all and select another layer from the Layer dropdown list. Or you need to add a line, draw a line.
  4. Click the "Close block editor" button.
  5. Click Yes to save.
Now the objects are now on a different layer or you've added lines. Note: You have to explode the block to see that it actually changed the objects layer.

Ok, so it is Magic! :)

Note: this does not work when you try to add attributes. I believe BATTMAN can help though.

Friday, July 30, 2010

Who DAT? Yes we are REAL! Just like the M&M's

Thanks to our marketing ladies! We continue to have tons of new features and looks to keep it fun at the NSC Blog. Please keep us on your RSS and stay tuned for late breaking tips and news.



Thanks for your continued views of our blog!



Todd

Differences Between 3ds Max and Max Design

I get asked this A LOT!

There are some key differences between 3ds Max and 3ds Max Design

3ds Max Design is intended for architecture and visualization, the tutorials and movies that are included show typical applications and scenarios for these customers. In addition, 3ds Max Design contains Exposure™ lighting analysis technology, which is designed specifically for architecture and visualization work flows. To learn more about Exposure lighting analysis, refer to the 3ds Max Design Help.

The tutorials and movies included with 3ds Max demonstrate 3D pipelines typically employed by artists and animators in films, games and television-related fields. In addition, 3ds Max ships with the SDK which can be used to add your own plug-ins to your 3ds Max pipeline. The only difference that you will notice during the install procedure is that you cannot install the SDK with 3ds Max Design.

It is possible to install both 3ds Max and 3ds Max Design on the same machine—a unique serial number and product key for each product is required to activate the software so that you can run the products beyond the 30-day trial period.

Tuesday, July 27, 2010

How to increase your priority at Autodesk

Should I send the error report or not? You can increase your priority at Autodesk by sending the error report.

I talk to people all the time that say they never send the error report anymore because they never receive a response.

While this is correct, you will not receive a response from Autodesk, I encourage everyone to always send those error reports. "Why?" you ask, because Autodesk uses those error reports to fix things in the programs. Send the report every time. The more times it's submitted the higher the priority to getting the issue resolved. If I'm working with corrupt drawings and get kicked out 20 times I send it 20 times. What? You want "proof" that they fix things using the error reporting (a.k.a. CER or Customer Error Reporting). Okay, then go to one of the service packs for the program you run and view the readme. There will be a long list of things fixed due to the CER. Here's the AutoCAD 2010 readme


Now, that said, sometimes it does pop up with a message that says it's been fixed in a service pack or hotfix that has a link to the update or hotfix. This can be very helpful. Also, I have heard of very rare instances where Autodesk developers/QA contacting the client to help them reproduce the issue so they can fix it.

So, SEND SEND SEND! Always send that CER!

Thursday, July 22, 2010

Are you unable to plot immediately after sending a plot job?

When you print/plot and you gain control of AutoCAD again but can't plot again because it says there is a plot job in process, there is a setting that can help.

About the Background processing options for plotting:
If you turn on Background processing for plotting, then you gain control of your AutoCAD based program much quicker and the print/plot job continues to work in the background. However, the trade-off is that it takes longer to plot and you cannot send another print/plot job until it is done.

If you leave Background processing for plotting turned off, it plots quicker. However, you must wait for the entire job to be sent before you can do anything else in the AutoCAD based program again.

Go into Options and select the "Plot and Publish" tab
Either check or un-check the Plotting option under "Background processing options" (see fig. 1)

fig. 1

I recommend leaving it unchecked unless you have a lot of plot jobs to do quickly and you are unable to use the PUBLISH command to batch print/plot your jobs.

Monday, July 19, 2010

Subscription Tutorials: a Great Resource for Customers

Subscription Tutorials: a Great Resource for Customers
The new Subscription Tutorials have been a great resource for helping customers with issues such as understanding how to access their Subscription Benefits, how to manage their contract, and how to set up access for end users.

Tutorials include:

• Signing In to Subscription Center
• Downloading Software
• Downloading Subscription Advantage Packs
• Extending Your License Rights
• Giving Users Access to Benefits
• Managing Subscription Contracts
• Renewing Your Subscription Contract

Wednesday, July 7, 2010

What is cascade licensing?

This can be a difficult topic and when you include all the different version's of Autodesk programs and each versions little differences it can be very confusing.


In a nutshell: Cascade licensing allows a program to check out/obtain a “feature code” (or license) that is assigned to another program/product.


Now, let’s change our way of thinking. No longer think “license” instead, think “feature” or “feature code”. This is important. When you view your license file you will see all kinds of feature codes.


Let’s start with the basic “How network licensing works”:





  1. You install your program as a network version and in doing so it knows what “feature code” it has encoded. We have installed AutoCAD 2011 and the feature code is 85536ACD_2011_0F.


  2. The license manager is configured for a license file that has a feature code in it.


  3. When you run AutoCAD (feature code: 85536ACD_2011_0F) it will ask the license manager if it can have 1 of feature code 85536ACD_2011_0F. The license manager will check its database and if that feature has a seat available it grants it and the program runs. However, if it doesn’t have any available you receive a message.

How cascading works:
You install your program as a network version and in doing so it knows what "feature code" is has encoded. We now have AutoCAD 2011 (feature code: 85536ACD_2011_0F) and AutoCAD Revit Architecture Suite 2011 (feature code: 85623REVITS_2011_0F) installed.

The license manager is configured for a license file that has a feature code in it (most likely many feature codes). We've combined out AutoCAD and AutoCAD Revit Architecture Suite licenses/Features together so we have both feature codes available n our license file.

Wehn you run AutoCAD (feature code 85536ACD_2011_0f) it will ask the license manager if it can have 1 of feature 85536ACD_2011_0F. The license manager will check its datbase and finds that feature code is not available, now it ill look for (cascade to) another feature code in the license file. So, now it asks the license manaager for an AutoCAD Revit Architecture Suite 2011 feature code (85623REVITS_2011_0F) and if it's available it is granted. Otherwise it continues down the cascade list of feature codes until it obtains a license or gives a message that no licenses are available.

Note: Cascading is available in the Autodesk 2007 programs and newer, 2006 and prior cannot cascade.

Autodesk Support has done a great job in posting Technical Solutions about the cascading and feature list.


  • To see the Cascade list for 2011 programs, click here or copy/paste this address: http://usa.autodesk.com/getdoc/id=TS14885918


  • To see the Feature list for 2011 programs, click here or copy/pate this address: http://usa.autodesk.com/getdoc/id=TS15224763
You can also search for “cascading” or “feature code” and come up with the other versions lists too.

Again, this is not an easy topic to conquer, especially if you’re new to network licensing. I hope this helps, if not, give us a call in the National Support Center. 800-808-7645. Remember, contract holders are answered first, then the 1 time free support incident callers.

Tuesday, July 6, 2010

Windows Installer CleanUp Utility is no longer available

Microsoft has pulled the ability to download and use the tool as it had some unintended consequences from time to time:

Per Microsoft: This article previously contained a link to the Windows Installer Cleanup utility (MSICUU2.exe). If you were directed to this article to solve a problem installing a product other than Microsoft Office, please contact your software manufacturer for installation support on the product.

While the Windows Installer Cleanup utility resolved some installation problems, it sometimes damaged other components installed on the computer. Because of this, the tool has been removed from the Microsoft Download Center. The Fix it Solutions in this article provide the ability to fully remove Office 2003, 2007 and 2010 suites without damaging other Windows components.

As an alternative you can check out the Revo Uninstaller at:

They have a 'free' version and full version that has a 30 day trial for full use of the product.

To get help on this or other issues call us at 800-808-7645.

Friday, July 2, 2010

We're watching Fireworks! ooohhhh ... aaahhh


On Monday, July 5, we'll be taking a break to rejuvenate, practice our pyrotechnic skills and relax. And we're taking Autodesk with us. Just in case something may break, we think you should make a preemptive strike and take a break too!

Normal business hours will resume on Tuesday, July 6, 2010.

Thursday, June 17, 2010

Alleviating graphics problems in Revit.

You can alleviate all kinds of issues by using an Autodesk certified graphics card and driver. Autodesk has posted a list for Revit now, you can find a list of Autodesk tested graphics cards at:

A green check with a plus sign means it is supported and recommended. This is the one you will want. There may be multiples for your card use the one that is the highest version with the green check/plus.

The Revit list page does not have the ability to download the driver. So you have two choices, you can download it from the graphic card manufacturers website or you may be able to find it on the Autodesk website under the AutoCAD drivers and download it from there.

To download it (if available) from the Autodesk AutoCAD graphics driver website run the query at: http://www.autodesk.com/autocad-graphicscard

In the list of drivers, click the blue down-arrow next to the driver version you need and select the save option to download it to your hard drive.

Note: this is the list for AutoCAD based programs, so you should only download and install the version listed as supported/recommended from the Revit list.

Always use a supported/recommended driver and a certified card whenever possible.

The National Support Center is here to help you with your software issues and we can be reached at 800-808-7645.

Friday, June 11, 2010

Changing the Content Browser in the Avatech Utilities for Revit 2011

Do you want to change the web site where the Avatech Utilities for Revit's Content Browser is pointing?

If you do, then the contentURL can be changed to a different location by editing the file named ContentBrowser.dll.config in Notepad.

The file can be located in one of the following folder:

XP Pro
C:\Documents and Settings\All Users\Application Data\Avatech Solutions\Avatech Utilities 2011

Win 7/Vista:
C:\ProgramData\Avatech Solutions\Avatech Utilities 2011


To change the site just update the following line in Fig 1:



Fig 1

The http name between the quotes is the location of the download site. So if you wanted to change it to go to

"www.avatech.com/solutions/building-design/product-details.aspx?product=44" the line should look like the following in Fig 2:



Fig 2

Close and save the file then run Revit and test it.

Only certain websites will work with the Content Browser. Websites that contain ".rfa" in the URL that you click on to receive data. Sites (like RevitCity). However, certain sites (such as Autodesk Seek and others) – have a more complex mechanism for performing the download (particularly when they pop-up acceptance messages when you click). In these cases, we cannot determine if the link you just clicked on is going to send you an RFA file – so they will not do anything special.


Bonus:
If you want to add additional “save” options, then those can be added to the contentFolders section of the ContentBrowser.dll.config

In order to add more “save” locations add lines in the section to look something like Fig 3:



Fig 3

The “key” is just an identifier, the “value” is the location where the content will be saved.

Close and save the file then run Revit and test it.

For more information about the Avatech Utilities for Revit 2011 please see www.avatech.com/solutions/building-design/product-details.aspx?product=44

Network licensing error [-15,10] Winsock 10061

When performing a "Server Status Enquiry" with the Flex License Manager you receive an error: "[-15,10] System Error: 10061 WinSock Connection refused"

This can happen for a variety of reasons:
  • The lmgrd.exe file has restricted file or folder permissions, here you can re-configure the service using an account with adequate permissions to the license manager
  • Unsupported platform, ensure the Flex License Manager is running on a supported platform, see http://usa.autodesk.com/getdoc/id=TS85748 for the system requirements
  • 3rd-party application is conflicting with the FLEXnet licensing startup process, identify and stop the conflicting service
  • Disable any active firewall(s) OR ensure ports 2080 and 27000-27009 are open and working, or both
  • Substitute the servers' IP Address for the servers hostname in the “licapth.lic” file
The National Support Center is here to help you with your software issues and we can be reached at 800-808-7645.

Tuesday, June 8, 2010

Civil 3D 2011 UCS icon and Navigation Cube do not match when in World Coordinate System

There is a known issue in Civil 3D 2011 where the UCS Icon and the Navigation Cube will not match and cannot be set back to World. As seen below in Figure 1 And Figure 2



Figure 1






Figure 2







There is no official work around however here is an operation that should resolve this until the issue can be resolved officially.
Use the undocumented command AECCIMPORTSTYLESANDSETTINGS

Note - (enter)- Denotes the act of selecting the enter key on the keyboard

1.) Start a new DWG using a good DWT file to start with.
2.) Type AECCIMPORTSTYLESANDSETTINGS (enter)
3.) When the path comes up type in the location path of the old Template and the name of the old Template. I will use an example in folder C:\styles and a file called ProblemDWT.dwt.
4.) C:\styles\ProblemDWT.dwt (enter)
Now the clean file should have all of the Settings and Styles from the DWT that was having the issue with the UCS Icon and Navigation Cube but without the problem.
See Figure 3



Figure 3








Now you can save your file as a DWT and begin using this DWT as your start point.

Civil 3D 2011 I would like to import Styles and/or Settings is there an easy way?

In Civil 3D 2011 there are two new commands to help with this task:

AeccImportStyles
AeccImportStylesAndSettings


These commands will prompt (at the command line) for a template or Drawing (DWT or DWG) file that will be used as the source for the styles/settings. Then all the style/settings from the source drawing will be added to the current drawing. All the styles will be imported.

NOTE- the styles in the source drawing "take over" - that is the current drawing is modified to match the template file. So if you have one you want to keep make a copy under another name.

NOTE - This is a command line only prompt - there is no file dialog by design. This was done so that the command could be scripted to run on a set of files. However you could create a routine which is one of the things that makes this so nice.

AECCIMPORTSTYLES – This command is used to import Styles from a DWG or DWT that contains the Styles you would like.
In the example below we will use a folder on the c drive called styles place the DWG or DWT that contains the styles you would like in the C:\styles folder
1.) On the command line type AECCIMPORTSTYLES
2.) Type in your path in this case C:\STYLES\
3.) The Styles in this folder should be read and update the file you are currently in

AECCIMPORTSTYLESANDSETTINGS – This command will import the Styles and settings of a DWG or DWT.
1.) On the command line type AECCIMPORTSTYLESANDSETTINGS
2.) Type in your path in this case C:\STYLES\
3.) The Styles and Settings in this folder should be read and update the file you are currently in

Friday, May 28, 2010

Automatic Save functionality explained


I get calls where the person is unable to find their Automatically saved file or feels it's not working because the file is not there.

When you turn on Autosave and give it a time then it will save to the folder specified in Options->Files->Automatic Save File Location.

Even if you specify a length of time, say 10 minutes, it may not save at that exact time. There are things that can prevent the autosave, like a dialog box being open, performing a QSAVE (clicking the save button) or SAVEAS command will reset the timer.

2011 Help says:
Automatic Save
Saves your drawing automatically at the intervals you specify. You can specify the location of all Autosave files by using the SAVEFILEPATH system variable.SAVEFILE (read-only) stores the name of the Autosave file.

Note Automatic save is disabled when the Block Editor is open.

Minutes Between Saves: When Automatic Save is on, specifies how often the drawing is saved.

(SAVETIME system variable)


The SAVETIME is saved in the Windows Registry on each machine for each persons login.

When you go to the location of the Automatically saved files and you don't see any files with a .SV$ extension this can be due to you exiting the program normally. When you exit the program normally you don't need the Autosave file as you've saved it since then and the program automatically deletes the file.

Alright, so now you've crashed and have found the most current .SV$ for the drawing you were in, now what? Copy it to another folder and rename it, I add a .dwg after the .SV$ so I know this was the autosave file. Verify everything is correct, run audit and let it fix any errors. Save it and run Recover on it. Audit and Recover are very similar commands but I trust Recover more and you use Recover to open a drawing and Audit while in the drawing.

Autosave file names can be a bit cryptic. The original name will be in it but it will also have some numbers after it. For example, my drawing name is "AutoSave.dwg" and the automatic save generated this filename "AutoSave_1_1_1411.sv$", if it saves again then you will also have a AutoSave_1_1_1411.bak with the same name.

From the Autodesk technical solution (TS67319)

Automatic save files are
  • Created based on the time interval specified by the SAVETIME system variable, or in the Options dialog box, Open and Save tab.
  • Saved only if you have modified a drawing and have not subsequently used the QSAVE, SAVE, or SAVEAS command.
  • Saved to the directory specified by the SAVEFILEPATH variable, which by default is taken from the TEMP environment variable.
  • Even if a drawing has been created and not saved, an automatic save file will be created based on the drawing name, for example, DRAWING1.bak.

The TIME command is useful in tracking whether an automatic save file will be created because it gives information about the countdown time, and whether modifications have been made to the drawing.

Note that the automatic save files are deleted if you exit the software normally. If AutoCAD exits abnormally, the automatic save files can be useful.

To get help on this or other issues call us at 800-808-7645.


Wednesday, May 26, 2010

Autodesk Vault 2011 Updates

Update 1 for Vault 2011 
A number of identified issues for the Vault family of products have now been resolved with the release of Autodesk Vault 2011 Update 1.  Please refer to the readme for further details on the issues and specific installation instructions.


Autodesk Inventor 2011 Hotfix - Multiple localization and performance issues with the Vault Add-In (To be installed in conjunction with Autodesk Vault 2011 Update 1)


AutoCAD 2010 Client Update for Vault 2011
This Update allows our supported 2010 AutoCAD-based CAD applications to communicate with the 2011 ADMS server.
http://usa.autodesk.com/getdoc/id=DL15159434 

Autodesk Inventor 2010 SP3 Client Update for Vault 2011 Update 1
This Update allows accessing one of the Vault 2011 Update 1 (SP1) Server releases from Inventor 2010 Service Pack 3.
http://usa.autodesk.com/getdoc/id=DL14822511

Autodesk Inventor 2010 Subscription Advantage Pack SP 3 Client Update for Vault 2011 Update 1
This Update allows accessing one of the Vault 2011 Update 1 (SP1) Server releases from Inventor 2010 Subscription Advantage Pack Service Pack 3.
http://usa.autodesk.com/getdoc/id=DL14822518


Printing IDW with embedded bitmap will cause a crash

There is currently an issue with printing IDW's when the Titleblock has a bitmap logo embedded. There is also an issue saving the IDW to a AutoCAD DWG. Development have fixed the issue and the fix is included in Inventor 2011 SP1 and will be available shortly. I will announce the release as soon as the download is available.

http://beinginventive.typepad.com/being-inventive/2010/05/printing-idw-with-embedded-bitmap-will-cause-a-crash.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+BeingInventive+%28Being+Inventive%29

Friday, May 21, 2010

2010 Freezes on launch

I had an interesting call recently where the program would lock up after launching it. We'd get as far as the drawing window and sometimes the ribbon would show, sometimes it wouldn't. No icons (osnap, workspace, etc) anywhere on the screen or Ribbon most of the time. It required an end task to stop 2010.

We tried all the usual suspects, video first because this type of behavior smacks of video. However, it wasn't video. I was told he would format and re-image the machine as a last resort and we were almost at that point. Then I remembered, Autodesk told me a while back that the Ribbon icons are heavily dependent on the .NET Framework, so using the Add/Remove Programs feature in Control Panel, we did a repair on .NET Framework 3.5 sp 1, rebooted and it worked!

Autodesk programs rely heavily on your graphics card and .NET Framework.

Monday, May 17, 2010

AutoCAD LT 2010 Update 2

AutoCAD LT 2010 Update 2

Published date: 2010-May-11

Applies to:
AutoCAD LT® 2010

To identify which AutoCAD LT Update 2 needs to be installed on your system, in Windows Explorer, navigate to the installation folder of AutoCAD LT 2010 (for example, C:\Program Files\AutoCAD LT 2010).
  • On Windows XP: right-click on proddata.dll, select Properties and in the resulting dialog select the Version tab.
  • On Windows Vista and Windows 7: right-click on proddata.dll, select Properties and in the resulting dialog select the Details tab.
If proddata.dll is version 18.0.55.0 or 18.0.215.0, use the following files:


If proddata.dll is version 18.0.59.0 or 18.0.215.20, use the following files:

autocadlt2010update2mld.exe (exe - 24783Kb)

If proddata.dll is version 18.0.221.0, use the following file:

You do not have to install Update 1 in order to install Update 2. Update 2 includes the most recent fixes, as well as all fixes included in Update 1.

Friday, May 14, 2010

AutoCAD® MEP 2010 Update 2

Published date: 2010-May-13
ID: DL15135406

Applies to:
AutoCAD® MEP 2010
AutoCAD® Revit® MEP Suite 2010
Readme (html - 80Kb)

You can apply Update 2 to AutoCAD® MEP 2010 running on all supported operating systems and languages. Be sure to install the correct update for your operating system.

You do not have to install Update 1 in order to install Update 2. Update 2 includes the most recent fixes, as well as all fixes included in Update 1.

AutoCAD® Architecture 2010 Update 2

Published date: 2010-May-13
ID: DL15135553

Applies to:
AutoCAD® Architecture 2010
Readme (html - 71Kb)
You can apply Update 2 to AutoCAD Architecture 2010 running on all supported operating systems and languages. Be sure to install the correct update for your operating system.

You do not have to install Update 1 in order to install Update 2. Update 2 includes the most recent fixes, as well as all fixes included in Update 1.


AutoCAD Mechanical 2010 Update 2

AutoCAD Mechanical 2010 Update 2

Published date: 2010-May-12
ID: DL15135668

Applies to:
AutoCAD® Inventor® Professional Suite 2010
AutoCAD® Inventor® Routed Systems Suite 2010
AutoCAD® Inventor® Simulation Suite 2010
AutoCAD® Inventor® Suite 2010
AutoCAD® Inventor® Tooling Suite 2010
AutoCAD® Mechanical 2010

acm2010update2.exe (exe - 39852Kb)
acm2010update2x64.exe (exe - 58392Kb)
Readme (html - 55Kb)

This update will apply to all AutoCAD Mechanical 2010 software languages.

Refer to the Readme for detailed information about this update and installation instructions.

Autodesk Inventor 2010 Service Pack 3 Client Update for Autodesk Vault 2011 SP1 Server Releases

Published date: 2010-May-06
ID: DL14822511
Applies to:
AutoCAD® Inventor® Professional Suite 2010
AutoCAD® Inventor® Routed Systems Suite 2010
AutoCAD® Inventor® Simulation Suite 2010
AutoCAD® Inventor® Suite 2010
AutoCAD® Inventor® Tooling Suite 2010
Autodesk® Inventor® 2010
Important: Do not install this update unless you have a clear need to access one of the Autodesk Vault 2011 SP1 Server releases from Inventor 2010 Service Pack 3.
You must install Autodesk Inventor 2010 Service Pack 3 before you can install Inventor 2010 Service Pack 3 Client Update for Autodesk Vault 2011 SP1 Server Releases.

Autodesk Inventor 2010 SP3 Client Update ADMS 2011 SP1 - 32-bit (zip - 1345Kb)


Autodesk Inventor 2010 SP3 Client Update ADMS 2011 SP1 - 64-bit (zip - 1665Kb)


Readme (htm - 23Kb)

Wednesday, May 12, 2010

Think 2011 laid an egg in Hatching?

Hatching is actually better than ever. However it has a new workflow that most of us are not accustom to and it may take a little bit to get used to it.

Entering BHATCH now brings up a new Ribbon tab (fig. 1). Select an internal point (default) or click the ribbon button to select an object/boundary. Then hover over an area to display what the hatch will look like. Need to change the pattern, click the Hatch Pattern dropdown (fig. 2) and select a new hatch and hover again, it changes on the fly! Nice! Hit Escape to end the command or keep picking points or selecting objects/boundaries to insert additional hatches and they appear immediately. Think of it like the Layer Manager palette that stays on the screen and you see the changes as you make them.


Fig. 1


Fig. 2

Now, if you've given the new workflow the good old college try and need to revert back to the old tried and true, then set HPDLGMODE = 1 and you will have your dialog back. This is the quickest way to revert back if you use the Ribbon.

Give the new workflow a chance and I know you'll like it.

Need help for your 2011 Help?

With the latest release Autodesk has given us a new option for help. When you hit F1 or click the help button you will open a Web browser that accesses the help system over the internet. This method enables Autodesk to quickly change content without having to post a hotfix/update or service pack.

But what if you don't have internet access? What if your internet access is too slow? Autodesk has given us the Option to not use the web based Help.

To use the local content installed onto your hard drive:
  1. Enter OPTIONS at the command line (right click command line select options).
  2. Select the System tab.
  3. Uncheck the box "Use online help from Autodesk website when available" (see fig. 1)
  4. Click Apply, then click Ok.
  5. Exit AutoCAD and re-launch it.
Now using help should pull information from your local hard drive.

Note: you will not have immediate access to the most current help content.


fig. 1


Monday, May 10, 2010

Get FlexLM for your 2011 (and prior) programs

You need to upgrade the license manager when upgrading your Autodesk software:

There are threee places you can get the license manager:
  1. From your downloaded Autodesk program. Run the Setup and select Tools and Utilities.
  2. If you requested CDs or DVDs you can get it from the media - same thing, select Tools and Utilities.
  3. Autodesk also has it posted on their website.

See the Autodesk Technical Solution:

To get help on this or other issues call us at 800-808-7645.

Get a new GRIP


There are new Grips in AutoCAD 2011 that will allow us to modify objects with little effort.
1.) Select a Polyline (with no command active) you will see a new Grip at the midpoint of the polyline (pline) segment. Select this Grip and you will see that it stretches not just the line but the lines that are at each end in a case like we have below. In Figure 1


Figure 1



2.) While you still have the Grip selected right click and take a look at the menu. There are several new Options such as Add Vertex that will allow you to add a point on the Polyline. Convert to Arc so you can change the Polyline to an Arc. See figure 2


Figure 2

Take a look at these new Grip options and I think you will be very impressed.
Thank you and happy gripping.

Friday, May 7, 2010

AutoCAD 2010 Update 2 is available.

AutoCAD 2010 Update 2 can be downloaded from:

Published date: 2010-Apr-28
ID: DL15074619

Applies to:
AutoCAD® 2010

autocad2010update2.exe (exe - 30814Kb)
autocad2010update2x64.exe (exe - 42094Kb)
Readme (html - 64Kb)

You can apply Update 2 to AutoCAD 2010 running on all supported operating systems and languages. Be sure to install the correct update for your operating system.

You do not have to install Update 1 in order to install Update 2. Update 2 includes the most recent fixes, as well as all fixes included in Update 1.



Thursday, May 6, 2010

Change parameter value from linked Excel file does not update sketch

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=14965008&linkID=9242019

Published date: 2010-Apr-28
ID: DL14965008

Applies to:
AutoCAD® Inventor® Professional Suite 2011
AutoCAD® Inventor® Routed Systems Suite 2011
AutoCAD® Inventor® Simulation Suite 2011
AutoCAD® Inventor® Suite 2011
AutoCAD® Inventor® Tooling Suite 2011


dl14965008.zip (zip - 351Kb)
Readme.pdf (pdf - 61Kb)

Readme:
Addresses an issue where changing the parameter value from a linked Excel file does not update the parameter in Inventor.

All kinds of problems can be resolved by...

When working with Autodesk programs it is important to use an Autodesk supported and recommended graphics card and driver. Why is this? Well, there are two main reasons.

1) If you need support from Autodesk they're going to tell you (at some point) that you need to get on a Supported/Recommended card and driver to help you troubleshoot further.

2) It alleviates many issues. Some issues that may be resolve include: Performance issues, mouse trails (moving the mouse leaves part of the crosshairs on the screen), fatal errors, printing (yes even some printing issue), and even a machine spontaneously rebooting just by installing an Autodesk Supported and Recommended graphics driver.

I've been told, "but this is the 'latest' driver". If wasn't tested by Autodesk we don't know how it will work. Install the one that Autodesk has tested (and recommended), it may mean you have to install an older version.

Will this resolve all your issues? No, but once you have an Autodesk Supported/Recommended card and driver installed you are one step closer to error free designing.

Once installed, you'll need to go into Options to configure it (or enter 3DCONFIG) and use Manual Tune to turn on (or change) your Hardware Acceleration settings.

How can you tell if you have a supported/recommended driver? That's the easy part and takes less than 5 minutes to find out if you read our other blog first: http://avatechsupport.blogspot.com/2008/05/hows-your-cad-doing-under-hood.html

To get help on this or other issues call us at 800-808-7645.

Wednesday, May 5, 2010

Autodesk Vault 2011 Update 1 is out!

I heard that an update to vault was coming out. It IS out. This applies to all versions for 2011.

Please download and carefully look through the readme for details on applying this.

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=15092560&linkID=9261341

Also Here is the "associated" Inventor hotfix.
http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=15104453&linkID=9242019

Monday, May 3, 2010

Inventor 2010 SP 3 is available

Even though Inventor 2011 is out, they just released another service pack for 2010.

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=14822533&linkID=9242019

You must install Autodesk Inventor 2010 and apply Service Pack 1 & Service Pack 2, before you can install Autodesk Inventor 2010 Service Pack 3. If you have previously installed the Subscription Advantage Pack for Autodesk Inventor 2010, in addition to Service Pack 1 and the approriate Service Pack 2, ensure you download and install from the appropriate Autodesk Inventor 2010 Subscription Bonus Pack SP3 file instead of the appropriate Autodesk Inventor 2010 SP3 file.

Tuesday, April 27, 2010

Webcast Recordings Available to You

Marketing gal here....

Not that you want another post about the Avatech Client Portal, but so many of you have Autodesk Subscription through us that it made sense for me to tell you that the What's New in 2011 software webcast recordings are posted on the Client Portal in the eLearning section. Covered products include Autodesk Inventor, Revit Architecture, AutoCAD MEP, AutoCAD, Civil 3D and more. Login to the Portal to check them all out.

If you haven't logged in or don't know your login information, contact your Avatech representative.

Back to your regularly scheduled informative blog.