Tuesday, January 19, 2010

Not Supported. What does that mean?

I've been told by the product manufacturer that my issue is "not supported", what exactly does that mean?

It means it hasn't been tested. It may work. Like my AutoCAD 2008 network install on Windows 7. If I have problems with it and call for support, the first thing that I'll be required to test is, "does it work if you run it on a supported operating system."

It could also mean that support is unable to test because they don't have the right hardware/software. Until recently running AutoCAD on a Macintosh wasn't supported (again). Support won't agree to officially support something if they are unable to test the same environment. Autodesk, once supporting the Mac, will have purchased the hardware and software to enable the support and development teams to test issues. The reason for this is that support cannot log an issue with development until they can reproduce it in a clean environment.

So, will it run? Maybe, can I get help on it? Maybe. The Avatech National Support Center (NSC) will support (without guarantee of finding a workaround, resolution or fix) many unsupported environments, however we need a support contract to do so. Sometimes the issues are no different than in a supported environment, other times there isn't a good resolution.

You can contact the NSC at 800-808-7645.

Tuesday, January 12, 2010

Avatech Utilities for Revit 2010 FREE Minicast.

Experience Utilities
for Revit in 30 Minutes

See live demos of these popular programs.

If you haven't heard of Avatech Utilities for Revit, it's high time you did–and this 30-minute Minicast highlighting each one in this set of indispensable, time-saving utility programs is a must-see for any Autodesk® Revit® user, even if you are a veteran Utilities user.

Refined over years by Avatech's IT and Revit gurus, Avatech Utilities for Revit is available three ways: a full retail version; a free "lite" version; and a full version free to those having Autodesk Subscription through Avatech.

The full version of the Utilities that will be covered in this Minicast includes all of the programs below. Be prepared to ask questions of Revit expert Beau Turner at the end of this live demonstration.

  • Room Renumber
  • Grid Select
  • Change Case
  • Door Mark Update
  • RevitCity.com Content Browser
  • Space Update
  • Earth Connector for Revit
  • Room Phase Copy

For more information about Revit Utilities, visit www.avatech.com/revitutilities. To register for the Minicast, click the Register Now button to the right.

Minicast: Avatech
Utilities for Revit
January 19, 2010
10:00 AM and 2:00 PM ET

Thursday, January 7, 2010

Windows 7 Known issues.

What are the "known issues" with Autodesk products and Windows 7?

Autodesk Support has posted the following for a limited list of products under Technical Solution # TS14056444:
  • AutoCAD® 2010
  • AutoCAD® Architecture 2010
  • AutoCAD® Electrical 2010
  • AutoCAD LT® 2010
  • AutoCAD® Mechanical 2010
  • AutoCAD® MEP 2010
The following issues have been identified with Windows 7 and are currently being researched for a potential fix in a future release:

AutoCAD® and all AutoCAD-based vertical products:
  • Infocenter balloons sometimes display blank
  • Dragging Ribbon tabs sometimes crashes the product
  • Encrypted files fail to open and save on Windows 7
  • Open files do not appear on Windows 7 Jumplist
  • Export to Impression functionality will not work because Autodesk Impression is not supported on Windows 7
AutoCAD Architectural 2010 and AutoCAD Mechanical 2010:
  • Text in the Drafting Settings dialog overlaps radio buttons

Graphics Card Support for Windows 7:
Please refer to the Graphics Hardware List for more information on supported graphics cards in Windows 7.

You can find the article here: http://usa.autodesk.com/getdoc/id=TS14056444

We are here to help you with your software issues and can be reached at 800-808-7645.