Thursday, September 30, 2010

Inventor Publisher and Bonus Pack

Autodesk released a few new products yesterday.

They have a new Inventor Publisher mobile app for iPhones and iPads. The app allows the user to view, rotate, animate and see properties of an Inventor Publisher file. The program can be downloaded for free from iTunes.

Autodesk also released their Subscription Advantage Pack for most of the manufacturing product lines. You can get your Advantage Pack from the Subscription site - only people who have an active Subscription contract have access to these new features. Please note that the packs can unload the Vault add-in, so the Vault may need to be re-installed or the add-in may need to be turned back on in Inventor.

Information on the Subscription Advantage Packs and Publisher mobile apps can be found on Garin Gardner's blog.

Older DWGs take a long time to open in Civil 3D

You are using Civil 3D and when you open older DWGs with imagrey it takes a very long time to open.

We have found, in many instances, that uninstalling the Vault client on these machines will make this performance issue go away.

Blinking screen when panning after Civil 3D Update 1

This issue can happen after installing the update. Disabling the Hardware Acceleration in AutoCAD will resolve this issue.

1. Right click on your command line
2. Select Options (or launch Options from another method)
3. Go to the System Tab
4. Select performance
5. Select Manual Tune
6. Disable Hardware Acceleration (Uncheck the box)
7. Select OK
8. Select Ok
9. Select Ok

You may also turn this back on, after turning this off and back on it resets the hardware acceleration and should still be fine. You may find that the background around the Nav Cube may turn white as well the fix is the same.

10. Exit and restart AutoCAD then turn the Hardware Acceleration back on and the issue should be resolved.

Monday, September 27, 2010

AutoCAD Civil 3D 2011 Update 1 has been released

Published date: 2010-Sep-27
ID: DL15755400

Applies to:
AutoCAD® Civil 3D® 2011

Update for the 64 bit

Update for the 32 bit

A few of the issues that have been fixed are:

• .NET applications built for AutoCAD 2010 may not run on AutoCAD 2011.
• Drawings containing 100 or more annotation scales cannot be reset.
• DGNIMPORT command may not work with the option to ignore external references.

This update will apply to all AutoCAD Civil 3D software languages.
Refer to the Readme for detailed information about this update and installation instructions.

Friday, September 10, 2010

WOW what a month.... Who is RAND-IMAGINiT/Avatech combined Solution Center???

If you have not heard... Had the month off? Read the announcement and then come back to this post....

Okay, so now that you are aware we have MERGED, I'm sure you're wondering what this means to you. Togehter, we have the BEST support/solution center with more dedicated reps! We combined IMAGINiT and Avatech and have a new phone system to help us serve you better and faster. *merging pains are being worked out*

We are very excited to take the best of both companies and put them to work for you! As always we are open to any feedback and suggestions from you to make this YOUR 1 stop support center. Again I hope you have some patience while we get all the snags worked out and make this service better than ever!

Todd Stuart

NSC Manager

Wednesday, September 8, 2010

AutoCAD 2011 update 1.1 is now available.

It was posted a while back, however it was removed quickly as there were some issues with Update 1. These have been ironed out and now AutoCAD 2011 Update 1.1 is available. Hey, it fixed a problem on my machine already!

So, without further delay...

AutoCAD 2011 Update 1.1
ID: DL15569492

Applies to:
AutoCAD® 2011

Note: This is a re-release of Update 1 for AutoCAD 2011. After Update 1 was originally released, we discovered an issue when conducting certain operations that may cause AutoCAD to shut down. Update 1 was subsequently removed to correct the issue and a hotfix was released for those customers who had already applied Update 1. This release of Update 1.1 includes that fix.

You can apply Update 1.1 to AutoCAD 2011 running on all supported operating systems and languages. Be sure to install the correct update for your operating system.

There are very important instructions for installing this one.

Who should install this Update?
  • If you have not installed Update 1 to AutoCAD 2011, you should install Update 1.1.

  • If you previously installed Update 1 to AutoCAD 2011 and you installed the AutoCAD and AutoCAD LT Layer Manager Hotfix, you do not need to install Update 1.1.

  • If you previously installed Update 1 to AutoCAD 2011 and you have not installed the AutoCAD and AutoCAD LT Layer Manager Hotfix, you only need to install the hotfix. Alternatively, you can choose to uninstall Update 1 and then install Update 1.1 (refer to the "Uninstall This Update" section of the readme for instructions on uninstalling Update 1).
To access the Readme in English please see:

You can access the downloads by going to:

If you need assistance you can contact us at 800-808-7645, please have your contract number handy for Maria!

Thursday, September 2, 2010

ALERT for Inventor Users

Whoaaa! The Service Pack 1 is available for Inventor 2011 products and install is much different than what we've seen in the past. I'd recommend reading it twice if you also use Vault.

Reading the Readme will save you a lot of time, headaches and money. Below is part of the Readme that is extremely important to understand.

Partial Inventor 2011 SP 1 Readme:
MUST READ - Notes About Installation
  • Install only the bit-type version of Autodesk Inventor 2011 Service Pack 1 that corresponds to the bit-type version of your installation of Autodesk Inventor 2011.

  • If the Service Pack 1 Beta was installed previously, uninstall it before you install Service Pack 1. Otherwise, Service Pack 1 does not install correctly.

  • In some cases, it is necessary to reload the Vault add-in after installing this Service Pack.

  • With the release of Autodesk Vault 2011 Update 2, Vault and Remote Content users should update the server they access from their Autodesk Inventor 2011 Service Pack 1 installations.

  • During uninstallation of Autodesk Inventor 2011 Service Pack 1, you are prompted to supply the original media from which Autodesk Inventor 2011 was originally installed.

NOTE: For Inventor Tooling 2011 and Inventor Professional 2011 users, uninstallation of this Service Pack 1 causes the Moldflow Add-in for Inventor Tooling to stop working. To return your Inventor Tooling 2011 or Inventor Professional 2011 installation to full operability after uninstallation, install the Moldflow Add-in for Inventor Tooling license hotfix and then reboot your machine.

Installation Requirements
  • Verify you have administrator privileges on your local machine to install Autodesk Inventor 2011 Service Pack 1.

  • On Windows Vista and Windows 7 installations, disable the User Account Control feature.

  • The 32-bit version of Autodesk Inventor 2011 Service Pack 1 is approximately 57 MB in size. A minimum of 1300 MB of free disk space is required on the drive where your temporary files are directed.

  • The 64-bit version of Autodesk Inventor 2011 Service Pack 1 is approximately 91 MB in size. A minimum of 2000 MB of free disk space is required on the drive where your temporary files are directed.

Installation Instructions

To install Autodesk Inventor 2011 Service Pack 1:
  1. Install Autodesk Inventor 2011 from one of the AutoCAD Inventor 2011 Suites, or from the Autodesk Inventor 2011 media set.

  2. Update your operating system before installing Autodesk Inventor 2011 Service Pack 1, especially KB952696 for Vista. Reboot your system after the updates are installed.

  3. If you are running Windows Vista 64-bit or Windows 7 64-bit, please verify that you have the Microsoft fix for user mode callback exceptions KB976038. This fix ensures that Autodesk receives the correct data from Inventor 2011 error reports. For more information, and access to this and related Microsoft downloads, refer to Autodesk Technical Solution 15492718.

  4. Download the appropriate version of Autodesk Inventor 2011 Service Pack 1 (32-bit or 64-bit version) depending upon the bit type of your operating system.

  5. Double-click the .msp file to update Autodesk Inventor 2011 with Service Pack 1. A progress bar displays while the installer updates the files on your system. When done, click Finish.

  6. If required, reboot the system after this service pack installation is finished.

  7. If you install Inventor 2011 on Windows Vista or Windows 7, when you launch it for the first time after installing Autodesk Inventor 2011 Service Pack 1, right-click on the Inventor shortcut, and use "Run as administrator" if User Account Control (UAC) is enabled, or your current user is not an Administrator group.

To verify the installation was successful, start Autodesk Inventor. On the InfoCenter Help pulldown menu, select About Inventor. If the About box display reads: Build: 282, Release: 2011 SP1, the installation was successful.

To view the full Readme see:

Note: It has been reported to us that the Microsoft Hotfix (listed under the installation instructions in step 2) failed to install on some machines.