Tuesday, February 1, 2011

It's Not Goodbye, It's See You at the IMAGINiT Support Blog

We're all official now. Truly and completely IMAGINiT Technologies. And that includes a whole new blog home. The same great content you're used to finding here is now available on our IMAGINiT Support Blog.

You'll be able to get all the great information from Todd, Jeff and Jeff (and a few others) on the blog or via RSS feed.

I repeat - we are NOT going away, we've just found a new home. We'll not remove this blog so you can still get all the great content we posted before. Please visit our new blog home or sign up to get the RSS feed so you can keep getting the great support we're pleased to continue to offer.

Wednesday, January 19, 2011

Autodesk License file is corrupt or missing information & best practices.

I work with licensing every day and the following simple rules help me, and my clients, out of problems every time.

There are a few things that can cause problems with the license file. One is the email you receive from Autodesk Licensing. I've received files that when wordwrap is off it is one long contineous line. Another time I received it in a Microsoft Excel spreadsheet. There have been other issues too. Sometimes the issue is when we copy/paste information, it inserts characters that can cause issues too.

If you are on subscription your license file will contain a "Package" section, this *must* be copied, or appended, into your license file when you combine them. However the instructions in the email from Autodesk say to copy from the "INCREMENT" line on down. If you do not capture the Package section then your license will not work.

Another thing that can cause problems within the license file is the format it is saved in. You must use Notepad and even then you may still have problems. Tab characters within the license file can cause problems and if the lines do not terminate with a hard return or if it has extra spaces at the end it can cause the license not to work. I've even received a license file from Autodesk in an Excel document. Copy/Paste from email or one file to another may paste in some undesirable information. Sometimes the file loses all the returns and is all on one line (when viewed with the word wrap turned off).

Best practices:
1) Always upgrade the license manager to the latest version shipped by Autodesk (for 2011 that is the 11.7 version).

2) Copy the entire contents from the license file you receive into a new notepad document and save it. Re-open the file and see if it still looks right. If you need to append this to your existing file, then remove the old information, you can copy paste from here. Then copy/paste the next license into this license file.

3) Remove any leading blank spaces or tab characters.

4) Ensure you are saving the file in ASCII file format.

5) Ensure the server name and the MAC address are the same as what is shown at the top of the existing license file. We know the existing license file works, if the MAC is different in the new one it won't work. All the encoding, all those 4 character groupings, are encoded using the MAC and if the MAC changes, it invalidates the entire license file.

6) Once you get your new license file in place, stop the service and configure for the new license file, then start the service. Since you stopped/started the service there is no need to reread the license file.

7) I leave the existing license file alone and make a copy of it, then paste the new information into the copy. Give it an appropriate name, keep it short. Then when I stop and configure the service I pick the new license file. This way I have a good backup copy (the original license) to go back to if things are not working in the new license file.

Also, it is your responsibility to ensure your license file has the correct number of licenses per your license agreement with Autodesk. I know in our busy day we just click "I accept" all too often, but you really do need to Read it.

Wednesday, January 12, 2011

Unable to change the colour of Dimensions

When you change a dimensions to a different layer that has a different color and the dimension does not change colors, there would be a few reasons for this behavior.

1) The Dimension Style is hard coding the color. Modify your dimension style and see if the color settings on the Lines and Text tabs are set to By Layer or a particular color.

2) Sometimes you have dimensions inside of a block or external reference, these may not change by changing it on this drawing without modifying the original block or drawing.

3) Another reason is the objects are set to a particular color instead of By Layer when you inserted it. Enter COLOR at the command line, if it shows a color or number in the white box then you are inserting objects and hard coding them to that color. Select "By Layer" and click Ok, then insert a new one. Any new objects will be "By Layer". See IMAGINiT solution 00011898 to quickly change all objects to be "By Layer".

Thursday, January 6, 2011

The Name Change - Avatech becomes Rand

Effective January 1, 2011 Avatech Solutions' new name is Rand Worldwide Inc. This is a result of the merger we announced back in August. Our federal tax ID and remittance address will remain the same.

IMAGINiT Technologies is the dvision of Rand Worldwide that serves our Autodesk clients. Going forward, you may notice that invoices will say "IMAGINiT Technologies - a Rand Worldwide Company". If you need upated copies of W-9s or have any questions related to payment and the merger, please email ar@rand.com.

Please note that you may also receive information from Autodesk relating to our name change, you will not need to act on these communications.

By working with our new, combined company at IMAGINiT you will have access to:

  • A leading provider of Autodesk software.

  • The largest Autodesk Authorized Training Center partner in North America.

  • Best-in-class training, implementation, and support offerings.

  • More than 85 technical experts, the largest combined technical staff of any Autodesk partner worldwide.

  • Dedicated individuals who are experts in their product lines in eight different industries.

  • More training locations and more offices to support you, right where you work.

Thanks for your continued support. We look forward to working with you in the years to come. As always, we'll continue this blog but under a new name - check out our header. As always if you have support questions, please don't hesitate to contact us. We're here for you.