Monday, October 19, 2009

I have used the Raster design License update but I still can not get a License.

The Raster Design license update corrects an issue in the 2010 release. The issue is that without the update you must have matching software install types (network or standalone). For example you have Civil 3D 2010 licensed on the local machine and Raster Design licensed from the server they will not work together without this hotfix. However if you have a standalone Civil 3D license and you have a standalone Raster Design license then you would not need the hotfix and they would work together fine.

Hotfix Link
http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=13435443&linkID=9240978
Document listing - DL13435443

The exact text from Autodesk is as follows
Issues Addressed by this Hotfix:
· Raster Design Network Deployment:This hotfix updates licensing files which allow AutoCAD Raster Design 2010 network deployments to be installed with supported standalone AutoCAD applications.
This hotfix will not allow a standalone Raster Design 2010 installation to install with network deployments of host applications.
· Raster Design Features with AutoCAD Civil 3D and AutoCAD Civil 2010:This hotfix also addresses instability issues with Raster Design features (i.e. Imanage) when installed with AutoCAD Civil 3D 2010.

However there has also been a new issue that is tied to this issue. The Raster Design license will still not get a license if the 2 products are not installed from the same media type. So this means if you have installed Civil 3D 2010 from a DVD and then install Raster Design from a deployment then they will not work together. You must install BOTH Civil 3D and Raster Design from a deployment OR a DVD method.

Thursday, October 15, 2009

Merge the service pack into a 3ds Max 2010 deployment fails on client install, Append option works

When you attempt to “Merge” the service pack into a 3ds Max 2010 network deployment the installation to the client fails, but the “Append” option works.

This is a known issue. Currently, we can only offer the workaround of using the append option. Our engineers are looking into fixing this issue.

Autodesk Support Team

Thursday, October 8, 2009

Textless Ribbons

Now this one is cool! You install the program and when you launch it everything seems to work but the text on the ribbon shows little rectangles or boxes instead of text. This can happen in AutoCAD based programs as well as Revit, Inventor, Design Review and DWG TrueView.





This appears to be .NET Framework related.

One method to resolve this is a Reinstall or Repair of MS .NET Framework 3.5 sp 1


  1. Go to Control Panel.Run Add/Remove programs.

  2. Select the MS .NET Framework 3.5 sp 1 .

  3. Click Change.

  4. Select the Reinstall option.

  5. Reboot when it finishes.

  6. Test the program.
If that doesn't work, then more drastic measures may need to be employed.

Autodesk Support has a technical solution (TS1056464 ) covering this latter option.

These types of issues can indicate corruption of the .NET Framework. This operating system component is required for several AutoCAD® features, including the Properties Palette, the Layer Manager, Ribbon, Menu Browser, Tooltips and other features.
To correct this issue.


  1. On the Start menu (Windows), click Settings > Control Panel.

  2. In Control Panel, double-click Add or Remove Programs (Windows 2000/XP) or Programs and Features (Windows Vista).

  3. Uninstall all versions of .NET Framework. You may need to uninstall the most recent versions first.

  4. Reinstall only the version of .NET Framework required for your software version. Refer to the list below for AutoCAD requirements. For vertical products, consult the product installation literature for the required .NET Framework version.

There is a link below to access version 3.5.



  • AutoCAD 2005/AutoCAD LT 2005 requires .NET Framework 1.1

  • AutoCAD 2006/AutoCAD LT 2006 requires .NET Framework 1.1 SP 1

  • AutoCAD 2007/AutoCAD LT 2007 requires .NET Framework 2.0

  • AutoCAD 2008/AutoCAD LT 2008 requires .NET Framework 2.0

  • AutoCAD 2009/AutoCAD LT 2009 requires .NET Framework 3.0

  • AutoCAD 2010/AutoCAD LT 2010 requires .NET Framework 3.5

http://www.microsoft.com/downloads/details.aspx?familyid=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylang=en

If you need assistance we can help! Call the Avatech Solutions National Support Center at 800-808-7645.

Tuesday, October 6, 2009

So you think you borrowed a network license...

Have you ever borrowed a network license only to find out after you leave work that it didn't? I've seen this many times. There are a few things that can cause this to happen.

  • You login to Windows under a different login name.

  • This happens because the license borrowing is specific to the Windows login and saves information to that Windows Profile.

  • You try to run a different program.

  • You run and borrow a license for Architecture and then try to run Civil 3D. The license borrowing is feature based and you are borrowing a license for a particular feature. When borrowing, ensure you double-click the shortcut icon you need to run when disconnected. Then use the same shortcut icon when disconnected from the network.

  • Your laptop is connected to a docking station that has a built-in Network card.

  • The borrowed license binds with the network card, if that card isn't available (or enabled) when disconnected then it's effectively left behind on the docking station. Disconnect from the docking station efore you borrow the license, hardwire the network cable to the laptop then borrow the license.

  • Your power saving options, in Windows, turns off or disables your Network card.

  • If the Network card can't be seen then it can't authenticate against it. You may be able to go into the Windows power management options. Or you may need to "Enable" it

    To turn off the power management option
    Go to Start-> Control Panel double-click the System icon and click the Device Manager button on the Hardware tab and expand out Network adapters. Double click the adapter and select the Power Management tab. Uncheck the box to "Allow the computer to turn off this device to save power" (Fig. 1) and click Ok. Reboot.




















    Fig. 1

    You may need to Enable the network card. Start-> Control Panel double-click the System icon and click the Device Manager button on the Hardware tab and expand out Network adapters. Right click your network adapter and select Enable.