Wednesday, April 1, 2009

Have you ever had problems installing software?

Like who hasn't, right? Every now and then we get a few calls that have to do with install errors and we find at times the errors are about the Microsoft .NET Framework. Sometimes even launching the Autodesk program will give an error and it can be related to .NET. This is a required component to most Autodesk product installs.

One of the best methods to get you past this issue is to use the following steps:

  1. Navigate to the Microsoft Windows Update site and ensure you have all the Windows updates applied. To manually navigate to the link copy and paste the following: http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us

  2. Reboot the computer.

  3. Install the Autodesk program.
In some more challenging instances you may need to remove all Microsoft .NET entries from Add/Remove programs then using Windows Update have them all installed again.

Microsoft has a couple of KB articles that could assist you as well.

Pre-released Microsoft .NET Framework 3.0 Uninstall Tool

or copy/paste the following link:

http://www.microsoft.com/downloads/details.aspx?FamilyID=aae7fc63-d405-4e13-909f-e85aa9e66146&DisplayLang=en


Uninstall Cleanup Tool for the .NET Framework 1.0 and .NET Framework 1.1 updates KB928366, KB929729, and KB928367

or copy/paste teh following link:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=7a4efc33-0343-4ee4-b0c4-97bd16967a09


Another of our Blogs may be of assistance too! It all depends on the version of of the problematic software.

If you need assistance with the above process, please contact your IT department or the Avatech National Support Center at 800-808-7645.

Wednesday, March 25, 2009

How do I find my 2010 product key?

The product key should be listed on the back of the media case along with the new serial number. If you downloaded it from the Subscription website, then you should have received an email with the product key.

If you can't find that email, please contact your Avatech Account Manager or the Autodesk Business Center (ABC) at 800-538-6401 or the Avatech National Support Center at 800-808-7645 for assistance.

Tuesday, March 24, 2009

AutoCAD MEP 2010 is Packed With Great Features!

AutoCAD MEP has been released to subscription customers and will be shipping very soon. Every other release year is a "Feature Release" and for AutoCAD MEP this year is a good one! There are a ton of new features for AutoCAD MEP 2010 so I will try to highlight them here without making it as long as "War & Peace".


General


AutoCAD 2010, the base program for AutoCAD MEP, has been totally reworked to include contextual ribbon tabs. While initially the new interface my be shocking and unfamiliar, I think you will find that it is easier to use and presents the tools in a more discoverable format. As you transition from one task to another the ribbon dynamically changes to show the commands associated with the objects being edited. For instance, while modifying ductwork a specific ribbon is displayed bringing you the tools you need to edit ductwork within a mouse click.


There is a great new ability to migrate catalogs making it far easier to bring those custom catalogs forward from one release to the next. Additionally there is a new command that allows you to scan legacy drawings for fittings and MvParts that have been updated in the new catalog and then replace them with the new versions.


There is now an option to show or hide MEP objects such as pipe, cable tray & ductwork based on elevation making it even easier to generate clearer drawings faster.


Even creating MvParts is easier now. You used to have to take 3D solids and mass elements and turn them into multi-view blocks before they could be made into MvParts. Now you can convert them directly to MvParts saving you the extra steps and more importantly time.


Electrical


There are two cool new features for electrical. The first is that when panel board information is out of date the panel board schedule will have a diagonal line through it letting you know it needs to be updated. This feature will increase accuracy and reduce costly errors in the field. The second improvement affects all the electrical devices. There a new grip that allows you to add wire to any device simply by clicking the device and then clicking the add wire grip.


PIPING


The last section of improvement in AutoCAD MEP is piping and it's huge. Sloped piping has long been a pain point for designers, well cry no more. 2010 has new sloped piping enhancements that will allow users to more easily model plumbing systems.


New sloped pipe fittings have been incorporated as well and even include the Wye fitting customers have longed for.


The pipe properties palette has also been revamped to bring settings such as slope format and branch angles to your fingertips.


There is a new ability to customize the symbols for connection types such as grooved, glued and flanged differently for the 1-Line configurations.


The final new feature is a great productivity increasing enhancement. You can now draw parallel piping which literally allows you to draw two pipes at one time! This will make laying out systems such as reverse return loops a snap.


As you can see AutoCAD MEP 2010 is a great release packed with new features. I believe you will agree that it will increase productivity while reducing errors.

Monday, March 23, 2009

Hear Ye! Hear Ye! AutoCAD 2010 is now shipping.

Yes the latest version of AutoCAD is now shipping - AutoCAD 2010. If you're on Subscription you'll be receiving it soon. I've also heard you can download it from the Subscription website.

One interesting thing you'll notice during install is you need a "Product Key". It should be on the same sticker as your serial number. This is unique to the product you purchased and makes it easy to identify what media you installed from after the fact!

There is also an interesting System Requirement with this release. According to Shaan's post on "Between the Lines" you need an SSE2 supported processor (many current systems already have this). If the link doesn't work you can copy/paste this one:

http://autodesk.blogs.com/between_the_lines/2009/03/sse2-cpu-support-requirement-for-autocad-2010.html

See the complete AutoCAD 2010 System Requirements here or copy and paste:

http://autodesk.blogs.com/between_the_lines/2009/02/autocad-2010-system-requirements.html

Please contact the National Support Center if you need assistance or have any questions.