Tuesday, December 30, 2008

Managing Productivity is for everyone

Autodesk gives CAD Managers a list of 4 items for building a "productivity checklist" (from the 2007 Autodesk Official Training Courseware for CAD Management) , but I submit everyone can take heart to 2 of the 4!

  1. List all the systems, Configurations, and peripherals you are responsible for maintaining.·

    This can be partially achieved by using the Autodesk CAD Manager Tool called the "Autodesk Product Manager" that comes on every AutoCAD 2008/2009 installation CD/DVD.
    With this tool, you can get a list of all the installed Autodesk applications on your PC or on a group of PCs or even on your entire network.

    Here is a sample query results from the CAD Manager tool. You can save your results to an Xls or print it.

  1. Identify the key support resources you need if any of the items you are responsible for fail.

    If we aren't already, the Avatech
    National Support Center (NSC) can be your support resource and can assist with most of your Autodesk technical support needs. Fast, dependable and accurate technical support is just a phone call away at 800-808-7645 Monday-Friday 8 am - 7 pm Eastern time (excluding Avatech Holidays).
  1. Identify how quickly your support resources can respond in case of failure.

    The Avatech NSC is staffed with dedicated support specialists ready to take your call or typically respond to your issues within 2 business hours.
  1. Analyze your findings and bring any items you are not comfortable with to your management team's attention to determine if your response and uptime parameters are acceptable.

    With a little bit of research and helping hand from the National Support Center, you can better analyze your productivity status and ability to respond to issues

At Avatech Solutions, your success is our success. Find out today how we can help you get and stay productive.

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